All service establishments aim to obtain a continuous evaluation of the experience and control of customer satisfaction to provide a high level of quality of services provided to them, so this system was developed as a tool that helps higher managements to make decisions regarding the development of their services.

The Solution contains the following applications :

• How to fill out the questionnaire.
• Survey templates.
• Control panel.
• Multiple forms of questionnaire questions.
• Fill out the questionnaire via e-mail.
• Reports.
• Design flexibility.
• Multilingual.

How to fill out the questionnaire :

Customers can fill out the questionnaires through several methods, including the possibility of placing a tablet with the system at the place of receiving the service, or by placing the system on a standard or small or medium-sized kiosk with a touch screen> at the entrance to the facility or the reception, with the possibility of our company providing all the equipment Previous.

Survey templates :

The system is equipped with a tool to build unlimited tree templates from the questionnaires, and one template can be repeated many times with the possibility of comparing the results of the questionnaire each time separately.

Control panel :

It is a very important tool in the system through which it is possible to add and modify all system inputs of data and settings such as user settings, authority control, branch and device data, as well as controlling questionnaire templates and sending the questionnaire to customers, as well as viewing the results and graphs of these questionnaires and comparing among them.

Multiple forms of questionnaire questions :

To provide diversity in the accuracy of the survey question choices in an appropriate manner, many forms of answering the questionnaire questions were provided, including single choice, choice from various, choice from facial expressions, the NBS system, the NBS system with facial expressions and also free writing.

Fill out the questionnaire via e-mail :

One or more questionnaires can be sent to customers by sending it to their e-mail so that the facility can measure customer satisfaction after receiving services at any time.

Reports :

It is one of the most important features of the system so that the top management can make decisions about the services provided and monitor the service providers, as the reports review the general percentages of a specific questionnaire to measure customer satisfaction in addition to reviewing the number of clients to answer a specific question within the questionnaire, and also the possibility of identifying answers specific to a client Specific, in addition to the possibility of filtering the results to obtain specific results, as well as the possibility of saving the results of the report on the computer in the form of several formats.

Design flexibility :

The system is self-flexible to suit all screen sizes and devices, as the system uses advanced and modern techniques in its design and construction.

Multilingual :

Data entry people can build the questionnaire in both Arabic and English to allow for the participation of a larger number of customers in answering the questionnaire..